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• How can I chat with my instructor/my client?

  To be able to chat, you must be logged on our website. Once you are logged in, click on the consultant you want to chat and then, on “chat”. If you are an instructor and wants to answer the message from your customer, click on “Chat” both from the home page or from your profile page. Home Page: Profile Page:Few readers

• Custom URL

  We are happy to announce that from now on, you will have a choice of tools for conducting your sessions on LyveBee. The video tools available are: LyveBee, Zoom, Skype, Google Meet and Microsoft Team. To create a class and use one of these tools, go to “My Profile”, click on “Start an Immediate Private or Group Session”. You will be able to set your custom rate and select your video platform. ![](https://storage.crisp.chat/users/helpdesk/website/d7ccde5fd9aa5800/selectvideoplatform_pdfi9v.Few readers

• How to enable camera on Firefox

  We’ll be listing down the steps that you need to take to check if you’ve allowed or blocked your camera for Mozilla Firefox. First, click the 3 lines found at the upper right-hand corner of the page. From there, select the Options setting. Click Privacy & Security settings and scroll down to the part where it’s showing the permissions for the browser. ![](https://storage.crisp.chatFew readers

• How to enable microphone on Firefox

  We’ll be listing down the steps that you need to take to check if you’ve allowed or blocked your camera for Mozilla Firefox. First, click the 3 lines found at the upper right-hand corner of the page. From there, select the Options setting. Click Privacy & Security settings and scroll down to the part where it shows the permissions for the browser. ![](https://storage.crisp.chat/uFew readers

• How to enable camera on Google Chrome

  We’ll be listing down the steps that you need to take to check if you’ve allowed or blocked your camera for Google Chrome. First, click the 3 dots that can be found at the upper right corner of your browser. From there, click settings. You will be directed to the page where you will find the Privacy and Security settings. Click Site Settings next. This is the page where you will findFew readers

• I can’t turn my video on

  There are a few things that you can check to make sure that your camera is properly working. Please make sure that your camera isn’t disabled. To do this, please check the camera icon at the bottom of your screen. Disabled cameras will have a diagonal line running through them. To enable your camera, simply click on the camera icon. If either the camera or the microphone is disabled, it will aFew readers

• How to activate camera and microphone

  Activating the camera and microphone is very easy when starting a session in LyveBee. When you’re in the session, take note of the camera and microphone symbols at the bottom of the screen. Please make sure that the camera and microphone are both active. You’ll know if the camera or microphone is turned off if there’s a diagonal line running through the symbols. Here, you will notice that both microphone and camera are turned off: ![](https://storage.crisp.chat/users/helpdesk/website/d7ccde5fFew readers

• How to enable the microphone on Google Chrome

  We’ll be listing down the steps that you need to take to check if you’ve allowed or blocked your microphone for Google Chrome. First, click the 3 dots that can be found at the upper right corner of your browser. From there, click settings. You will be directed to the page where you will find the Privacy and Security settings. Click Site Settings next. This is the page where you will fFew readers